10A ncac 63E .0402       APPEAL TO DESIGNATED AGENCY REPRESENTATIVE

(a)  If a consumer is dissatisfied with an action taken by or service delivered by the independent living service program, that consumer may request a conference with the designated agency representative.

(b)  A conference shall be held within 30 calendar days from the receipt of the original request.

(c)  If the conference solves the grievance or dissatisfaction, this shall be stated in writing and signed by the consumer.

(d)  The agency representative shall prepare a written report of the conference within 15 calendar days of the conference.

History Note:        Authority G.S. 111‑16; 143B‑157;

Eff. February 1, 1976;

Amended Eff. October 12, 1977;

Readopted Eff. November 16, 1977;

Amended Eff. August 1, 2002; December 1, 1990; February 1, 1986;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. November 23, 2015.